Have a question?

Check out our Frequently Asked Questions before getting in touch



Please keep our business hours in mind when getting in touch. We are more than happy to help with any questions you may have. Due to the number of products we carry, it can be helpful to include a link to the product you have a question about.

Hire & installation services
All of our availability and pricing is calculated online. You do not need to call us prior to booking. Payments and bookings are made online only and cannot be made over the phone.

Retail products
Product availability is calculated live. Shipping costs are calculated at the checkout.

Order Status
Your order status will continue to say 'Processing' until it is either marked as delivered, or until your items are marked as returned if it's a hire booking.

Please submit your questions below. We look forward to assisting you.

Please enter your name.
Please enter a valid phone number.
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For changes to existing bookings, including hire extensions, cancellations, and appointment times, please email hello@childsafetysolutions.com.au


Please note: We are unable to take bookings or make appointments over the phone. All bookings and payments need to be submitted through our website.
Please ensure you check your spam folder for appointment details.

Save time. Book online.

Did you know all of our services are booked online through our website?
Whether you need you car seat installed, to hire a baby capsule, to hire a car seat or have your car seat checked; our website is available 24/7 so that you can choose the items, times, and dates you need at your own pace (even better it can done after your children are asleep).

Cancellations, changes to bookings & appointment times

All booking changes, cancellations and account related enquiries should be directed to hello@childsafetysolutions.com.au.
Please ensure you include the booking name and/or order number with any email requests.

Please refer to our terms & conditions for our cancellation policies.

Onsite & Mobile Services

Our showroom is open by appointment. We do not currently offer a drop in service, so it is essential that you book an appointment online if you wish to:

- Have your car seat installed
- Have your car seat installation checked
- Hire a baby capsule
- Hire a car seat or other items
- Return any hire equipment
- Try different car seats in your car
- View our range of car seats and accessories

We also run a popular mobile service, offering mobile installation throughout the Gold Coast, Logan and Brisbane.

Our showroom is strictly open by appointment only. Please make sure your have booked an appointment online before coming to see us. We are unable to take walk-ins.

Shopping Cart

Don't go just yet!

Enter your details to save your order for later. No need to add all your items to the cart again later :) Our hire equipment delivery options are flat rate and include delivery of as many items as you need.

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.

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