Booking Contact Details Please ensure you read each question carefully so that you understand what the procedure is for both receiving and returning your items (If applicable). Additional information can be found on our hire delivery and collection options page.
Please complete this form and hit the 'submit' button before proceeding to payment. If payment has already been made, please disregard.
Rental Car Concierge is available when at least one car seat has been booked.
Billing Name (as shown on the rest of your order)*
First
Last
It is best to use you own name for the entire order - Even if someone else is collection your items or your rental car is booked in a different name.
We need to match your details to your booking. Please use the exact same name here that you’ve entered at the time of checkout. If a different name is used, you may be asked to complete this form again so we can match it to your booking.
Booking and appointment enquiries and changes. Please do not reply to your original order as these emails sometimes do not come through. We recommend sending a new email with your order number as the subject line. Whilst we would love to be able to answer each phone call relating to your hire enquiry, this is simply not possible when 30+ customers are trying to reach us at the same time. To simplify this process, we ask that you email any changes or queries though, so we can respond in a more timely manner.
We encourage all of our customers to make use of our booking confirmation page as this outlines everything that needs to be checked to ensure your booking is ready to go.
Please ensure you inform your partner or family of this information, so they are aware of how we operate.
Please do not reply to your original order as these emails sometimes do not come through. We recommend sending a new email with your order number as the subject line.
Does your order contain hire items, retail items, or a combination of both?* Please indicate which items your order contains.
Please let us know how you wish your purchased items to be handled at the end of your booking* If a box or other packaging is required, it will be left at the start of your booking with the initial delivery.
PURCHASED CAR SEATS ONLY: If the car is available, we are happy to install your purchased car seat for you. Please indicate what you would like us to do if additional parts are required for installation (Eg. Extension strap or locking device).* Please note: Hire car seats will have any accessories included as standard for no extra cost. This question only applies to purchased car seats.
Booking Details Rental Car delivery is available to rental cars only when at least one car seat hire has been booked or a car seat has been purchased. If you require delivery to a private vehicle, please arrange delivery to your accommodation or to the vehicle address ahead of time.
We are happy to accommodate deliveries to more than one location, however, ask that a separate booking is placed for each delivery (eg. Delivery to a rental car and a hotel are best submitted as two separate bookings).
Collection/ Delivery* At least one car seat must be hired or purchased to utilise the rental car delivery option. If no car seat is booked, we will be unable to deliver any items to your rental car.
The option for onsite collection will appear when a local address (including postcode)is entered at the checkout.
Per our website, hire and delivery services are available within South-East Queensland only.
Our mobile services are in high demand, and we only have a limited number of installers available. To avoid discontinuing the onsite pickup and drop-off option altogether, it's important that you understand how this service operates. A team member will meet you at our showroom at a time that is able to be worked into their schedule. We are unable to offer the option of requesting an appointment time. If this does not suit your work schedule or other commitments, please choose one of our mobile services instead.* The delivery and collection preferences above indicated above are to allow us to ask the correct questions to better assist you. It is your responsibility to select the correct shipping/delivery option at the checkout.* The Onsite collection option will appear at the checkout when a local address is entered.
I understand that either myself or someone on acting on my behalf will need to be present for the duration of collection and/or drop-off times slots. If the address is located in an apartment building or complex, the unit number and/or intercom contact name must be provided.
A phone call cannot be the only point of contact upon delivery due to the number of people who do not answer.
I understand that Collection and/or drop off to the showroom is available weekdays, excluding public holidays, and my hire start and end dates must fall on the corresponding days.* Please ensure your hire ends on a week day (excluding public holidays).
What day of the week does the first day of your hire fall on??* Monday Tuesday Wednesday Thursday Friday
Collection and drop-off at our showroom is available by appointment on Weekdays (excluding public holidays).
Please ensure the start and end days of your hire are booked accordingly.
What day of the week does the final day of your hire fall on??* Monday Tuesday Wednesday Thursday Friday
Collection and drop-off at our showroom is available by appointment on Weekdays (excluding public holidays).
Please ensure the start and end days of your hire are booked accordingly.
2023 Public holidays - QLD Public Holidays fall on 2nd Jan, 26th Jan, 7-10th April, 25th April, 1st May, 2nd October, 24-26th December. 2024 QLD Public Holidays fall on 1st Jan, 25th Jan, 29th-31sr Mar, 1st April, 25th April, 6th May, 7th Oct, 24th-26th Dec. Hire collection and drop-off will need to be planned around these dates. Our showroom will not be open for collection or drop-off between Christmas and NYE.* Onsite collection and Delivery/collection to private residences are not available on public holidays.
Our showroom will not be open between Christmas and New Years Eve. During this time our delivery services will operate as normal. Alternatively, your hire can be booked for pick up before the 23rd of December and Drop-off after the 2nd Of January.
Preferred Collection Time* Please do not request specific times. If you require equipment by a specific time or collection by a specific time, we recommend arranging collection day before.
For onsite bookings we'll schedule an appointment for you based on your preferred collection window.
Collection is available Monday to Friday by appointment from our Labrador showroom (located near Harbour Town).
Preferred Drop-off Time* Please do not request specific times. In order to avoid discontinuing the collection option,appointment times will be booked based on our staffing availability around mobile appointments.
If you require equipment until a specific time, we recommend booking your items until the following day to allow for any scheduling issues (eg. flight delays).
If you’ve chosen to return the items to our showroom, we’ll schedule an appointment for you based on your preferred drop-off window.
Drop-off is available by appointment to our Labrador showroom (located near Harbour Town).
Specific appointment times are unable to be requested. Please ensure that you or someone you trust is available for the entire duration of your preferred time frame.* Whilst we would love to be able to offer the option for specific appointment times to be requested, it is simply not possible to book every single customer for the first appointment of the day (as is often requested). We do our best to fit each customer into an appointment during their preferred time frame, however, cannot make any guarantees.
Which best describes the delivery address?* Please ensure all items are packed up and ready for collection from 10am on the final day of your hire.
Returns to our showroom are strictly by appointment only. Returns must be handed directly to one of our staff members only. An appointment for return will be booked. Please keep an eye out for your appointment notifications via email and text. Attempts to return items outside of appointment times, or left at neighbouring businesses without prior written consent will incur an administration fee.* Returns must be handed directly to one of our staff members only. An appointment for return will be booked. Please keep an eye out for your appointment notifications via email and text.
Attempts to return items outside of appointment times, or left at neighbouring businesses without prior written consent will incur an administration fee.
To ensure you have everything you need when your guests arrive, we recommend booking your hire for the day before their arrival to allow for collection the day before. We recommend booking your hire so it ends te day after your guests depart to ensure you have access to everything you need should their travel plans be delayed.* RECOMMENDED: I've booked my hire start date to allow for collection the weekday before, and drop-off the weekday after my guests arrive NOT RECOMMENDED: I've chosen to book for the day my guests arrive and depart. I understand that I'll need to make the necessary arrangements to ensure everything is picked up and dropped off during my allocated appointment time.
Our hire prices are charged in weekly blocks. Adding an extra day or two shouldn't cost any extra 90% of the time, however, it can help ensure everything goes smoothly.
To ensure you have everything you need when you/your guests arrive, we recommend booking your hire start date for the day before their arrival to allow for delivery ahead of time. We recommend booking your hire so it ends the day after you/your guests depart to ensure you have access to everything you need should their travel plans be delayed.* RECOMMENDED: I've booked for delivery the day before, and pickup the day after my guests arrive NOT RECOMMENDED: I've chosen to book for the day my guests/we arrive and depart. I understand that specific pick up and drop-off times cannot be requested.
Are prices are charged in weekly blocks. Adding an extra day or two shouldn't cost any extra 90% of the time, however, it can help ensure everything goes smoothly.
Delivery and collection to private residences is available Monday to Saturday only. The first day of your hire will need to fall on one of these days. What day of the week have you booked your hire to start?* Monday Tuesday Wednesday Thursday Friday Saturday
Delivery and collection for private residences is not available on a Sunday.
Delivery and collection to private residences is available Monday to Saturday only. The final day of your hire will need to fall on one of these days. What day of the week have you booked your hire until?* Monday Tuesday Wednesday Thursday Friday Saturday N/A All items have been purchased, and I'll be taking them home with me.
Delivery and collection for private residences is not available on a Sunday.
Delivery not available. Please select another option. Delivery to accomodation that is booked externally to the front desk is not possible.
This often includes air bnb's and accommodation booked through other external agents where the key has to be collected from a separate location or a lock box.
Please note: It is the hotel that will refuse the delivery. Please do not attempt to book delivery to privately owned/operated accommodation located with the hotel - They will not allow it (re-delivery fees apply).
I have selected the corresponding pricing option at the checkout to match my collection/delivery preference.* Flight & Car Hire Details This service is available for bookings where at least one car seat has been booked. We can deliver hire items to your rental car at the airport. Returns are only available at these locations when a rental car is being returned. If you are not hiring a car, we are unable to deliver any items directly to the airport. You are welcome to arrange for delivery to your accommodation instead.
I understand that the Rental Car Concierge is available when at least one (1) Car Seat has been booked. We are able to leave other items in the hire car, however, we are only able to access your hire car if we are attending to fit hire car seats.* Arrival* Airport delivery is only available to rental cars. Delivery to private vehicles cannot be arranged at either airport and should be arranged ahead of time.
Departure* 'Other' refers to another car rental branch not located at the airport.
Where a car seat is hired with installation into a rental car, it must be returned with a rental car.
Rental car installation hours run from 9am-5pm. Whilst evening arrivals are not a problem, early morning arrival will require that both the rental car and your hire with us are booked for the day prior.* Installation may take approximately half an hour.
Evening arrivals and departures can be accomodated throughout the day as long as the rental car has been booked accordingly.
Flight Arrival Time- Hours* 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23
If arriving prior to 9am, please ensure you have booked your car hire AND car seat hire to start the afternoon prior.
Our installation hours commence at 9am. Alternatively, your vehicle will be ready for collection at approx. 9:15-9:30am if arrangements have not been put in place for installation the day before.
Flight Arrival Time- Minutes* 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
Please ensure your rental car is booked so that it is available BEFORE your flight lands. If it is booked for after your arrival, the rental car company may not have it ready for installation, and your items will have to be left with the staff. Rental car staff will more than likely be unable to assist with car seat installation.
Flight Departure Time- Hours* 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Flight Departure Time- Minutes* 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
Car Rental Pick Up Time- Hours* 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Car Rental Pick Up Time- Minutes* 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
Car Rental Return Time- Minutes* 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Car Rental Return Time- Hours* 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
Car Rental Company Apex (Recommended) Avis (Recommended) Budget (Recommended) East Coast (Recommended) Hertz (Recommended) Thrifty (Recommended) Bargain Car Rentals Alpha Car Hire Redspot (Brisbane airport only) National (Brisbane airport only) Enterprise (Brisbane airport only) Alamo (Brisbane airport only) Sixt (Gold Coast Only. Brisbane airport unavailable until further notice.) Alamo/ Enterprise/ National/ Redspot at GOLD COAST Airport (Service not available at this location. Do not book). Other
We strongly advise booking through our recommended car rental companies. Not all companies will allow access to rental cars in order for child restraints to be installed, or to remove equipment at the end of the hire period.
Delivery Details For an overview of our delivery areas, please refer to our 'Frequently Asked Questions Page".
Pick up and collection from our showroom, and delivery and collection to private addresses is available Monday to Friday.
Same as Billing Address?* If the delivery address is not the same as the billing address, click no. An extra field will appear for you to enter the delivery address into.
Is Collection Address Same as Delivery?* Please ensure the address listed is within our delivery zone. An overview of our delivery areas can be found on our 'Frequently Asked Questions' Page.
If collection is from a private address without a concierge desk, please select the 'private address option'.
Delivery/Collection Contact Name*
First
Last
Delivery address*
Preferred Delivery Time* Please do not request specific times, other than the provided delivery time slot options.
If you require equipment by a specific time, we recommend arrange collection or delivery the day before. Where delivery to accommodation has been requested, it is the customer's responsibility to ensure that there will be someone to receive the items during the entire duration of the selected time slot. Our delivery service is not suitable for air bnb style accommodation where there is no one onsite.
We are unable provide an exact delivery time or adjust delivery timeslots due to traffic, other delivery commitments and unknown individual job requirements.
Collection Time* Please ensure you communicate your chosen collection time slot with your contact person.
A fee applies if we attend the listed address during your chosen collection time and cannot collect the hired items as planned. Last minute extensions will incur a fee.
Collection Address (if different to delivery)*
Childrens Details Enter the details below for the children you require equipment hire for.
Number of Children* 1 2 3 4 5 6 Commercial hire
Please contact us if you require a booking for more than 6 children.
Enter the details below for the first child you require hire items for. If no car seat has been hired, we still require the ages of the children using the equipment to ensure the items provided are age appropriate.
Child 1 Details Enter the details below for the first child you require equipment hire for. If no car seat has been hired, we still require the ages of the children using the equipment to ensure the items provided are age appropriate.
Age of Child- Years* Child's age must be provided 0 1 2 3 4 5 6 7 8 9 10
Age of Child- Months* Child's age must be provided. 0 1 2 3 4 5 6 7 8 9 10 11
Seated Shoulder Height In Cm* Under 39cm 30-40cm 40cm-51cm Above 51cm No car seat has been hired
Measure from the floor to the middle of the child's shoulder when seated on the floor with their back against the wall. Please do not guess this height.
Seating Direction* Seating direction is based on seated shoulder height - Measuring floor to shoulder when seated. Please measure your child whilst sitting on the floor with their back to a wall.
Child 2 Details Enter the details below for the 2nd child you require equipment hire for. The child's age is still required even if no car seat has been hired.
Age of Child- Years* Child's age is required 0 1 2 3 4 5 6 7 8 9 10
Age of Child- Months* Child's age is required 0 1 2 3 4 5 6 7 8 9 10 11
Seated Shoulder Height In Cm* Under 39cm 30-40cm 40cm-51cm Above 51cm No car seat has been hired
Measure from the floor to the middle of the child's shoulder when seated on the floor with their back against the wall. Please do not guess this height.
Seating Direction* Seating direction is based on seated shoulder height - Measuring floor to shoulder when seated. Please measure your child whilst sitting on the floor with their back to a wall.
Child 3 Details Enter the details below for the 3rd child you require equipment hire for. The child's age is still required even if no car seat has been hired.
Age of Child- Years* Child's age is required 0 1 2 3 4 5 6 7 8 9 10
Age of Child- Months* Child's age is required 0 1 2 3 4 5 6 7 8 9 10 11
Seated Shoulder Height In Cm* Under 39cm 30-40cm 40cm-51cm Above 51cm No car seat has been hired
Measure from the floor to the middle of the child's shoulder when seated on the floor with their back against the wall. Please do not guess this height.
Seating Direction* Seating direction is based on seated shoulder height - Measuring floor to shoulder when seated. Please measure your child whilst sitting on the floor with their back to a wall.
Child 4 Details Enter the details below for the 4th child you require equipment hire for. The child's age is still required even if no car seat has been hired.
Age of Child- Years* Child's age is required 0 1 2 3 4 5 6 7 8 9 10
Age of Child- Months* Child's age is required 0 1 2 3 4 5 6 7 8 9 10 11
Seated Shoulder Height In Cm* Under 39cm 30-40cm 40cm-51cm Above 51cm No car seat has been hired
Measure from the floor to the middle of the child's shoulder when seated on the floor with their back against the wall. Please do not guess this height.
Seating Direction* Seating direction is based on seated shoulder height - Measuring floor to shoulder when seated. Please measure your child whilst sitting on the floor with their back to a wall.
Child 5 Details Enter the details below for the 5th child you require equipment hire for. The child's age is still required even if no car seat has been hired.
Age of Child- Years* Child's age is required 0 1 2 3 4 5 6 7 8 9 10
Age of Child- Months* Child's age is required 0 1 2 3 4 5 6 7 8 9 10 11
Seated Shoulder Height In Cm* Under 39cm 30-40cm 40cm-51cm Above 51cm No car seat has been hired
Measure from the floor to the middle of the child's shoulder when seated on the floor with their back against the wall. Please do not guess this height.
Seating Direction* Seating direction is based on seated shoulder height - Measuring floor to shoulder when seated. Please measure your child whilst sitting on the floor with their back to a wall.
Licence Details Issuing State (If applicable) New South Wales Queensland South Australia Tasmania Victoria Western Australia Australian Capital Territory Northern Territory Outside Australia
Country of Issue Australia New Zealand Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darrussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini (Swaziland) Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russia Rwanda Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay US Minor Outlying Islands Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe
Residential Address (As it appears on your drivers licence)*
As it appears on your drivers licence.
Reasonable use and cleanliness - In order to ensure our equipment is maintained to high standard, and as outlined in our terms and conditions, hire items returned containing and/or covered in food, sand, rubbish, bodily fluids, or other substances will incur a cleaning fee. Where cleaning per manufacturer recommendations cannot return a hire item to an acceptable/usable condition replacement may be required at the cost of the hirer. Similarly items returned missing parts and/or items will incur a replacement fee.* In order to ensure our equipment is maintained to high standard, and as outlined in our terms and conditions, hire items returned containing and/or covered in food, sand, rubbish, bodily fluids, or other substances will incur a cleaning fee.
Where cleaning per manufacturer recommendations cannot return a hire item to an acceptable/usable condition replacement may be required at the cost of the hirer.
Similarly items returned missing parts and/or items will incur a replacement fee.
Card on file* I understand that for security purposes a valid card is required on file for the duration of my hire.
I understand that I need to ensure the ‘securely save to account’ box is selected when entering my card details (located below the billing postcode). This information is encrypted for security reasons. I understand that if this box is unticked at the time of checkout, my order will be cancelled.
Terms and Conditions Terms and Conditions* I Agree.
I have read and agree to the terms and conditions. I understand that by completing this booking form I am entering into a hire agreement as specified in the terms and conditions.
