Hotel Concierge Service

How does it work?

What are our customers saying?

We used your services recently and were really impressed. 

A perfect install and great quality child restraints. Also beautifully clean pram! Highly recommend.

- Jess B.

Thank you for such great service for our recent trip to the Gold Coast! You were easy to deal with and even were able to change my booking appointment with no fuss when our flight changed airports! Thank you and will definitely use again when we come back to Australia!

- Karinne A

We recently hired two seats in Brisbane. Thank you for the amazing service and safe, clean seats. It’s was so nice to just get in the car and drive and not worry about installing or checking seats with grumpy children in tow. Thank you - we will definitely book again! If only you operated in Fiji too!!

- Bree L.

Just wanting to say thank you so for the easy communication and installation of our hired car seat for our recent trip to Brisbane/Gold Coast. Hiring a car seat was a good choice and knowing it was already installed in our rental meant we didn't have to fiddle around and we just loaded up the car and started off our holiday smoothly. Thank you!

- Seutatia T.

Very efficient and helpful. Delightful to deal with in a stressful situation following the Canberra smoke haze problems. Thanks so much.

- Julia L.

Book your Holiday Hire

Once you've worked out your travel dates and booked your accomodation, simply select the hire items you require and complete the booking form.

It's helpful to include your children's ages when booking so we can ensure the items you've booked are age appropriate.

Once we've recieved your booking, we'll confirm send through a confirmation, and get everything ready on our end.

Please Note: Delivery to 'air bnb style' accommodation where there is no onsite staff is not possible as we deliver items to the front desk or concierge service.
If you have booked self-contained accommodation with no onsite staff or concierge service, please select collection at the time of check out, and we can book an appointment for you to collect your hire items from our Gold Coast showroom. 

Check In

When you arrive and check in to your accomodation, your items will either be waiting in your room, with the front desk/concierge staff at your accomodation or in the luggage holding area (This will be dependent on your accomodation provider).

If you've hired a stroller, travel cot, high chair or any other items, you'll find these in the boot of your rental car. Alternatively, you can also choose to have these items delivered to your accommodation ahead of your arrival.

Tip: When booking your items select the delivery window that ends before you require the items, and the pick up window that starts after you're done with the items. *Most hotels prefer the 10am-3pm time slot for delivery and pick up.*

Check Out

After enjoying your stay, most hotels prefer that hire items are left with their concierge staff or placed in their luggage holding room for us to collect after you've checked out.

Please ensure you include the name the items are booked under with us, on the tags placed on each item at the hotel.

Please note: Some hotels and resorts may make specific requests as to where they would like the items left for collection.

Travelling with Children

If you’re planning on travelling to South-East Queensland, we’ve got you covered.

Child Safety Solutions have all your needs covered with our has an excellent range of equipment for hire.
Short or long term hire available!

From best practice car seats to prams, cots, bouncers, high chairs, travel cots, travel systems, toys and more.

All our sleep products are specifically selected inline with evidence-based safe sleep guidelines.

Our hotel concierge fee covers pick up to and from your chosen hotel within the Brisbane and Gold Coast region.*

*This fee does not cover private residences or air bnb style accomdodation with no onsite staff as this is outside the scope of the service offered.

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Delivery available to your hotel within Brisbane or the Gold Coast

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